Galaris Music Industry Directory FAQs & Support

1. In the 2006 edition it makes me register every time I start the program.
Solution:
We found out that some users needed to register the GMID on every use instead of doing so just on the first use like before.
This problem was fixed in our latest release. If you are having this problem, we created a patch that you can download and after you install it on your computer it will not ask you to register anymore.
Please follow these steps in this order:
- Download the patch from here and save it to your desktop (do not install it yet)
- Open your GMID and register it
- Exit the program
- Run The patch
- Open your GMID again - it should not ask you to register again.

2. Run Time Error '70' - "Run time error, Access Denied".
Solution:
Run-time error '70' is typically the result of a security or permissions issue.
This occurs when one of the files that the GMD needs to use are already open. Rebooting usually solves the issue.
If error doesn't resolve after rebooting, try reinstalling the product.
If you are using GMD on Windows NT System, please check the permissions on the directory in which GMD is installed.

If the Server is Windows NT or Windows 2000:
Run DCOM Config.
Select the DCOM Server application from the list of available applications.
Select the Properties button, or double-click the DCOM Server application in the list.
Test the server with "Default Access Permissions," "Default Launch Permissions," and "Custom Configuration Permissions."
If run-time error '70' still occurs, it is likely that the default access permissions are restricting your user. If this is the case, modify the Default Access Permissions from the Default Security tab in DCOM Config.
If run-time error '70' does not occur, it is likely that the custom access permissions are restricting your client from accessing the DCOM Server. Choose to use Custom access permissions and choose the Edit button. Grant the client user account access permissions, or grant a group the client user belongs to access permissions.

For more information from Microsoft on the error click here
If the problem is still not solved, then please fill up error report. We will try to get back to you as soon as possible.

3. Run Time Error '429'. ActiveX component can't create object.
Solution:
Various conditions can cause ActiveX controls to 'de-register' (such as moving program folders without installing the software correctly) causing this message.
This occurs when one of the files that the GMD needs to use are not correctly registered on your computer. Reinstalling the product usually solves the issue.
If reinstalling does not help, then please uninstall the product. Download GMDDepends.exe and install it, then install the GMD.
There could be other reasons for this error, for more information from Microsoft on this error click here

If the problem is still not solved, then please fill up error report. We will try to get back to you as soon as possible.

4. Run Time Error '372' - Failed to load control CommonDialog from COMDLG32.OCX. Your version of COMDLG32.OCX may be outdated.
Make sure you are using the version of the control that was provided with your application
Solution:
This occurs when one of the files that the GMD needs to use are not correctly registered on your computer or outdated on your computer.
Please locate comdlg32.ocx file in c:\windows\system directory on your PC. Right Click on the file and then click on Properties. In Properties window, Click on Version Tab. Check File Version. It should be 6.00.8418. If it is 6.00.8418 then please fill in error report.
You have to do few things manually :
1. Click on Start- Run.
2. Type regsvr32 c:\windows\system\comdlg32.ocx /u
3. This will give message as "DLLunregisterserver succeeded.
4. Then rename comdlg32.ocx to comdlg32.old.
5. Rename comdlg32.dep in c:\windows\system folder to comdlg32.ol1
6. Download comdlgupdate.exe and run it.
7. Restart your PC.
8. Start using GMD.

If the problem is still not solved, then please fill up error report. We will try to get back to you as soon as possible.

5. CreateProcess failed: Code 1157. One of the library files needed to run this application cannot be found
Solution:
This occurs when one of the files that the GMD needs to use are not correctly registered on your computer.
Download GMDDepends.exe and install it.
Restart your PC. Start using GMD.

If the problem is still not solved, then please fill up error report. We will try to get back to you as soon as possible.


GMD Support Team

If you are experiencing any other error, then please fill error report. We will try to get back to you as soon as possible